IT Analyst

Reporting to the Supervisor of IT Services, the IT Analyst provides support to local and remote clients with respect to desktop/laptop equipment, network equipment and systems, applications, telephony and telecommunications requirements.

Essential (Minimum) Qualifications:

• College diploma in the field of computer science or technology or other related field, or equivalent combination of education and experience.
• Two (2) of relevant experience in a similar IT service role.
• Strong support knowledge of PC hardware, Microsoft operating systems (Windows 10 and newer), and Network troubleshooting.
• Experience with enterprise level firewall administration (Cisco, Fortinet, etc.)
• Experience with SQL 2010-2020 servers and Windows Server 2012-2022 deployment, management and decommissioning.
• Experience with ubiquity Wi-Fi and all related hardware
• Experience with Microsoft 365 administration
• Experience with telephony system administration and experience with multi-function copiers/printers.
• Advanced knowledge of Enterprise level Financial Systems Management
• Knowledge and experience with VPN Deployment and management
• Demonstrated knowledge of vSphere environment including deploying, managing, and decommissioning virtual machines.
• Knowledge and experience with emergency systems CAD and RMS systems
• Knowledge of office security systems, including door controllers, and camera systems.
• Well-developed written and oral communication skills.
• Proven analytical and decision-making skills.
• Highly self-motivated and directed as position requires initiative and independent thinking.
• Keen attention to detail for a role where quality assurance is important.
• Valid G Class Driver’s License.

Asset (Preferred Qualifications):

• Industry certificates i.e A+, Microsoft certifications, HDI, ITIL
• Previous experience in Municipal office environment
  A complete job description can be found below.

The personal information submitted is collected under the authority of The Municipal Act and is protected under the Municipal Freedom of Information and Protection of Privacy Act and will be used for employment assessment purposes only. The municipality is an equal opportunity employer following the rules and regulations set out by the Human Rights Code and the Integrated Accessibility Standard Regulation. For applicants with a disability, accommodations are available upon request in the recruitment process should you be selected to participate.

Interested and qualified applicants must submit a cover letter and resume marked “IT Analyst” to the following on/before Friday June 2, 2023 at 4:00 p.m. Applicants may apply online at the following form.

The City of Brockville wishes to thank all applicants and advises that only those chosen for interviews will be contacted.

IT Analyst Job Description:

Position: IT Analyst

Department: IT Services

Reports to: Supervisor of IT Services

Purpose and Scope:

Reporting to the Supervisor of IT Services, the IT Analyst provides support to local and remote clients with respect to desktop/laptop equipment, network equipment and systems, applications, telephony and telecommunications requirements.

Duties and Responsibilities:

• Provide technical support and maintenance of the City’s information technology resources.
• Provide expert administration support and maintenance of all Microsoft Office products at the administrator level including SharePoint, Azure, Microsoft 365. Review Microsoft product updates and develop plans to implement enhancements.
• Provide Help Desk technical support to users either via phone, email, service request or in person as required.
• Provide advanced troubleshooting for all types of technical inquires, service requests, and issues involving computers, accessories, network, smartphones/tablets, AV systems, enterprise applications/systems.
• Ensure the stable operation and efficient performance of the City’s networks.
• Monitor system capacity to determine its effect on performance and recommend enhancements to meet new or changing network demands.
• Configure and troubleshoot servers, including e-mail, print and backup servers and their associated operating systems and software.
• Install and configure all network hardware and equipment, including routers, switches, hubs, UPSs, etc.
• Ensure network and IP connectivity of all workstations, application servers, and back-end office infrastructure.
• Assist in the development and implementation of policies, procedures and associated training related to IT Services.
• Protect own health and safety and the health and safety of others by adopting safe work practices, reporting unsafe conditions immediately, and attending all relevant in-services regarding occupational health and safety.
• Follow all guidelines for employees and employers as legislated under the Ontario Occupational Health and Safety Act.

Note: Above duties are representative of a typical position and are not to be construed as all-inclusive.

Education, Specialized Training, and Skills:

Essential (Minimum) Qualifications:

• College diploma in the field of computer science or technology or other related field, or equivalent combination of education and experience.
• Strong support knowledge of PC hardware, Microsoft operating systems (Windows 10 and newer), and Network troubleshooting.
• Advanced knowledge of Enterprise level Financial Systems Management
• Knowledge and experience with VPN Deployment and management
•  Demonstrated knowledge of vSphere environment including deploying, managing, and decommissioning virtual machines.
• Knowledge and experience with emergency systems CAD and RMS systems
• Knowledge of office security systems, including door controllers, and camera systems.
• Excellent interpersonal and relationship management skills combined with a customer service orientation.
• Well developed written and oral communication skills with the ability to listen intently and inquire into situations.
• Proven analytical and decision-making skills to examine specialized and broad problems and develop solutions and/or to address confidential and sensitive issues.
• Highly self-motivated and directed as position requires initiative and independent thinking to respond to variables.
• Keen attention to detail for a role where quality assurance is important.
• Integrity and discretion necessary to safeguard confidential information.
• Valid G Class Driver’s License.

Asset (Preferred) Qualifications:

• Industry certificates i.e. A+, Microsoft certifications, HDI, ITIL would be considered an asset

Work Experience:

Essential (Minimum) Qualifications:

• Two (2) years of relevant experience in a similar service type position
• Experience with enterprise level firewall administration (Cisco, Fortinet, etc.)
• Experience with SQL 2010-2020 servers and Windows Server 2012-2022 deployment, management and decommissioning.
• Experience with ubiquity Wi-Fi and all related hardware
• Experience with Microsoft 365 administration
• Experience with telephony system administration and experience with multi-function copiers/printers.

Supervision:

• The position has no direct supervisory responsibility; however, it is an advisory role in the training and guidance of staff on IT processes.

Work Environment:

• Work in an office environment with occasional travel outside the office.
• May be required to work in confined spaces and at heights.
• Position requires some physical work, candidates must be able to perform the essential duties of the position, i.e. lifting 50lbs and identifying different coloured cables
• Must deal with frequent interruptions.
• Occasional requirement to work past regular work hours.

Note: The foregoing is intended to outline the general description of duties and responsibilities for this position. It is not intended, nor should it be interpreted as a complete description. The City of Brockville reserves the right to amend this position description at any time.