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Home COVID-19/CORONAVIRUS Essential Services: COVID-19


Essential Services: COVID-19

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Last Updated: Thursday April 2, 2020  11:00 am

Essential Services for the City of Brockville:

In an effort to do our part to help flatten the curve, the City is temporarily suspending non-essential services and modifying some essential service delivery until further notice.

The essential services are:

The City of Brockville has taken proactive steps and close the following City facilities to the public until Sunday April 5, 2020.

  • Brockville Arts Centre
  • Brockville Museum
  • Brockville Public Library
  • Brockville Youth Arena and Brockville Memorial Centre
  • City Hall (closed to the public but staff are working to provide essential services)
  • Harbour Public Washrooms
  • Gord Watts Municipal Centre (closed to the public but staff are working to provide essential services)
  • Rotary Park Public Washrooms & Changerooms
  • Water Treatment Centre
  • Water Pollution Control Centre
  • Station 1 Fire Hall (Perth Street)

City staff are available to assist you over the phone by calling 613-342-8772.

The City of Brockville continues to take additional steps to ensure the safety of the public, as directed by the Province of Ontario.

March 31, 2020: Ontario Premier Doug Ford announced that the Province had extended the March 17 Emergency Declaration under the Emergency Management and Civil Protection Act. Extended also are all associated orders including the closure of non-essential workplaces and limiting social gatherings.

In announcing the declaration, there were new orders to all municipalities to close outdoor recreational amenities such as all sports fields, playgrounds, play structures, basketball, tennis and pickleball courts, picnic areas, park shelters, off leash dog park, community gardens, skate park, bicycle pump track, etc. Green spaces in parks, trails and ravines can remain open for pass-through access, but visitors must continue to practice social/physical distancing. 

In addition, the following changes are in place for upcoming events:

  • April 4, 2020: Brockville Railway Tunnel Opening - delayed indefinitely
  • April 24 & 25, 2020 Brockville Home Show (cancelled)
  • April 25, 2020 Community Clean-up (postponed)

City Council has suspended all meetings except Council meetings until further notice. Meeting agendas and minutes are available on our meeting website

Should you meet with any City staff, you will be asked to answer Visitor Screening Questions.

Emergency Services

Brockville Police Services and the Brockville Fire Department will continue to respond to emergency calls. However, the following measures have been put in place for non-emergency issues.

  • We encourage everyone to use the telephone for non-emergency calls.
  • Brockville Police Station will utilize a simple screening process via the intercom.
  • Station 2 Fire Hall (Laurier Avenue) will be closed for all public visits and tours. Meetings with staff will be by appointment only. Visitors will be screened in the entrance lobby.


The City understands how important the transit services are for our community and have taken new precautions to continue.

City Transit has modified services:

Effective Monday, March 30, 2020, Brockville Transit will continue with the modified transit service and only operate the “Evening Route” (Yellow). Starting 6:45 am and will operate on a 30-minute (loop) route until 6pm. 6pm to 9pm is on an hourly (loop) service. The Blue, Red and Green Routes will not be in operation. 

  • 40-Ride Passes are to be returned into the fare box by the rider when presented.
  • The Transit Driver will issue the rider 40 paper tickets. This removes the need for physical interaction between rider and driver.
  • People will be able to transfer busses very easily, however, the actual paper transfer will no longer be issued.
  • As a safety precaution, additional cleaning of busses will also take place. 
  • Other transit related information can be found here:

Transit Route Stop Times 

Click for larger Map showing the Current YELLOW Route Only:

The City of Brockville continues to closely monitor all of our continuing services to ensure both the safety of our ratepayers as well as our staff.

It is time for our community to recognize the seriousness of this situation and act accordingly. The Provincial and Federal governments are doing everything they can to preserve our civil liberties. However both levels of government have made it clear that if the behavior of their citizens does not match the need to flatten the curve, they will take further measures.

Do your part to make sure this service is continued safely and only use the transit service when absolutely required. You are asked to stay home – stay in – and be safe. All non-essential outings into our community further the risk of the spread of the virus. If you do need to go out into the community go alone or with one other person if you need assistance.  

Mandated business closures

On March 17, 2020 a State of Emergency was declared in the Province of Ontario, mandating the closure of certain businesses to help slow the spread of the virus. Please visit our Business Resources page for more details on closures effecting other sectors.

The City would also like to remind and encourage everyone to follow the recommendations of our public health agency.

  • Properly wash your hands with soap and water for at least 20 seconds or with an alcohol-based hand sanitizer.
  • Engage in proper cough or sneeze etiquette, including but not limited to covering your mouth and nose with your bent elbow or tissue when you cough or sneeze and disposing of used tissues immediately. 
  • Avoid touching eyes, nose and mouth.
  • Refrain from shaking hands with another person.
  • Practice social distancing of at least 2 metres.
  • Clean and disinfect frequently touched objects and surfaces.

If you have symptoms of a respiratory illness of any kind (e.g. fever, coughing, shortness of breath, etc.) you are asked to stay home and seek medical treatment. Call your health care provider and tell them about your symptoms. After hours, or if you do not have a health care provider, contact Telehealth Ontario at 1-866-797-0000. Do not visit your health care provider or a walk-in clinic without calling ahead to outline your symptoms and travel experience.

Please click here to access relevant staff in our City Departments: