Customer Service: COVID-19
Building and Planning: COVID-19
Business Resources: COVID-19
Preparing to Reopen your Business Safely: COVID-19
Emergency Service: COVID-19
Environmental Services: COVID-19
Essential Services: COVID-19
Help for our Community: COVID-19
News Releases: COVID-19


Home COVID-19/CORONAVIRUS Essential Services: COVID-19


Essential Services: COVID-19

COVID-19 Brockville Header

Last Updated: Thursday August 6, 2020  10:00 am

Essential Services for the City of Brockville:

In an effort to do our part to help flatten the curve, the City is temporarily suspending non-essential services and modifying some essential service delivery until further notice.

The essential services are:

The City of Brockville took proactive steps to close most City facilities to the public at the start of the Provincial State of Emergency.

The following facilities remain closed until further notice:

  • City Hall (closed to the public but staff are working to provide essential services).
    • Appointments with staff are available by request starting on July 27
    • Parking enforcement restarted on July 9, 2020
  • Gord Watts Municipal Centre (closed to the public but staff are working to provide essential services).
    • Appointments with staff are available by request starting on July 27
  • Water Treatment Centre
  • Water Pollution Control Centre
  • Station 1 Fire Hall (Perth Street), Station 2 Fire Hall (Laurier Blvd.) Closed to the Public.
  • Harbour and Boat Ramps/Docking (except for seasonal slips)
  • Brockville Arts Centre
  • Brockville Public Library (June update: Curb-side pick up service of library materials is now available, along with free public computer access - 15 min limit, and printing/copying services. Please visit for details)
  • Brockville Youth Arena and Brockville Memorial Centre (July update: reopening plan for the Memorial Centre is in progress)
  • Outdoor Recreational Amenities (closed):
    • Tunnel
    • Campgrounds
    • Islands (day use, mooring, and camping remain closed for the season)
  • COVID-19 Recovery Plan for other services (begins on page 33)

As the Province of Ontario has proceeded through the 3 stages of reopening, the following facilities and services have reopened to the public, following provincial guidelines.

Facilities that have reopened:

  • Brockville Museum (by appointment only Tues-Sat 10am-4pm. Visit for details)
  • Outdoor Recreation Amenities (reopened following guidelines. Provincial gathering limits apply):
    • Parks, Trails, and green spaces. Visitors must continue to practice physical distancing.
    • St. Lawrence Park & Beach (day use only, no camping).
      • The beach is groomed but parents should note that there will not be a lifeguard on duty.
    • Spash Pad at Rotary Park open daily 11:00 am-7:30 pm
      • Use elbows to activate the features rather than hands, and practice physical distancing at all times.
    • Public Washrooms & Change Rooms in City Parks (from 11:00 am - 7:30 pm daily)
    • Play Structures
      • Physical distancing of at least 2 metres or 6 feet must be in place at all playgrounds & play structures between members of different households.
      • Recommended that you carry hand sanitizer to use after leaving each structure, and washing your hands as soon as you get home.
    • Basketball, tennis and pickleball courts
    • Off-leash dog park
    • Athletic fields for training purposes (not available for contact sports)
    • Skateboard and BMX parks
    • Shore Diving is permitted - follow posted guidelines
  • City Hall and Gord Watts Municipal Centre will be open by appointment only starting on July 27. 
    • Screening will take place before you will be permitted inside the building, and you must wear a mask.

In order to be in line with the Federal and Provincial response to the COVID-19 pandemic, the City of Brockville instituted a moratorium on events at city facilities and parks, on city streets and in other public areas until June 30, 2020. While this date has now passed, under provincial orders gathering in groups greater than 50 indoors and 100 outdoors is still prohibited, which includes events and gatherings of any kind where maintaining a 2 metre distance from other people will not be possible.

Staff are working on an event guide for indoor and outdoor City facility use and bookings will resume under new protocols in the coming weeks. Please continue to follow health and safety guidelines and practice social distancing measures as you enjoy the outdoors this summer. 

City staff are available to assist you over the phone by calling 613-342-8772.

The City of Brockville continues to take additional steps to ensure the safety of the public, as directed by the Province of Ontario.

City Council has suspended all meetings except Council meetings until further notice. Meeting agendas and minutes are available on our meeting website

Should you meet with any City staff, you will be asked to answer Visitor Screening Questions.


Starting Monday, July 27, 2020 City Hall and Gord Watts Municipal Centre staff will be available for in-person meetings by appointment only. Screening will take place before you will be permitted inside the building, and you must wear a mask.

Please contact the department directly that you would like to reach.

Emergency Services

Brockville Police Services and the Brockville Fire Department will continue to respond to emergency calls. However, the following measures have been put in place for non-emergency issues:

  • We encourage everyone to use the telephone for non-emergency calls.
  • Brockville Police Station will utilize a simple screening process via the intercom.
  • Station 2 Fire Hall (Laurier Avenue) will be closed for all public visits and tours. Meetings with staff will be by appointment only. Visitors will be screened in the entrance lobby.


The City understands how important the transit services are for our community and have taken new precautions to continue.

Effective Monday, June 29, 2020, Brockville Transit will return the Blue, Red and Green Routes to operation from 6:45 am until 6pm Monday to Friday and on Saturdays from 9am - 6pm. Evening service will be the Yellow (Evening) Route from 6pm to 9pm on a 1-hour loop. The modified 30-minutes Yellow Route will no longer be in operation.

In addition, the following precautions will remain in place:

  • A hand sanitizer station available to riders has been installed on every bus
  • 40-Ride Passes are to be returned into the fare box by the rider when presented.
  • The Transit Driver will issue the rider 40 paper tickets. This removes the need for physical interaction between rider and driver.
  • Maximum ridership per bus remains at 8 passengers in order to allow for the maximum distance between riders.
  • As a safety precaution, additional cleaning of busses will also take place 
  • All transit users are now required to wear a fabric face covering other than under the following circumstances: Face coverings should not be placed on or used by children under the age of two; anyone who has trouble breathing; and anyone who is unable to remove it without assistance.

Other transit related information can be found here:

Transit Detour Notice and Street Closures for Space to Shop Saturdays

News Release - COVID-19  Friday June 26 - Transit Resumes Regular Service

News Release - COVID-19 Tuesday April 14 - Extra Precautions for Transit

News Release - COVID-19 Tuesday March 31 - Transit Users

News Release - COVID-19 Friday March 27 - Transit Changes

News Release - COVID-19 Sunday March 22 - New Transit Route

The City of Brockville continues to closely monitor all of our continuing services to ensure both the safety of our ratepayers as well as our staff.

It is time for our community to recognize the seriousness of this situation and act accordingly. The Provincial and Federal governments are doing everything they can to preserve our civil liberties. However both levels of government have made it clear that if the behavior of their citizens does not match the need to flatten the curve, they will take further measures.

Do your part to make sure this service is continued safely and only use the transit service when absolutely required. You are asked to stay home – stay in – and be safe. All non-essential outings into our community further the risk of the spread of the virus. If you do need to go out into the community go alone or with one other person if you need assistance.  

Mandated business closures

On March 17, 2020 a State of Emergency was declared in the Province of Ontario, mandating the closure of certain businesses to help slow the spread of the virus. Please visit our Business Resources page for more details on closures affecting other sectors.

The City would also like to remind and encourage everyone to follow the recommendations of our public health agency.

  • Properly wash your hands with soap and water for at least 20 seconds or with an alcohol-based hand sanitizer.
  • Engage in proper cough or sneeze etiquette, including but not limited to covering your mouth and nose with your bent elbow or tissue when you cough or sneeze and disposing of used tissues immediately. 
  • Avoid touching eyes, nose and mouth.
  • Refrain from shaking hands with another person.
  • Practice social distancing of at least 2 metres.
  • Wear a face covering when shopping or in locations where it will be difficult to maintain a 2 metre distance from others.
  • Clean and disinfect frequently touched objects and surfaces.

If you have symptoms of a respiratory illness of any kind (e.g. fever, coughing, shortness of breath, etc.) you are asked to stay home and seek medical treatment. Call your health care provider and tell them about your symptoms. After hours, or if you do not have a health care provider, contact Telehealth Ontario at 1-866-797-0000. Do not visit your health care provider or a walk-in clinic without calling ahead to outline your symptoms and travel experience.

Please click here to access relevant staff in our City Departments: