Customer Service: COVID-19
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COVID-19/Coronavirus

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Last Updated: Tuesday July 7, 2020  9:00 am


“The City of Brockville leadership team continues to react to the ongoing changing circumstances regarding the Covid-19 pandemic. Our focus will be on ensuring we are making every effort to safeguard our citizens physical and financial wellbeing. I wish to thank our employees for their flexibility and their professionalism as we continue to operate as many services as we can”  
- Mayor Jason Baker

Ontario Extends Declaration of Emergency to July 15


The City is appreciative of all of the front-line staff, first responders and health care professionals who continue to show dedication in our community. We will continue to update these COVID-19 pages as information becomes available.

Customer Services - Water & Tax Bills, Parking Passes and Tickets, Dog Tags, Garbage Tags

Business Resources - Funding and Services for Businesses,

Reopening Safely Guidelines for Business (New)

Emergency Services - Police and Fire 

Environmental Services - Water, Wastewater, Garbage Collection

Essential Services - What's Closed, What's Not, Council Meetings,Transit Bus Schedule

Help within the Community - Needing it or Providing It

News Releases and Mayoral Messages

For more current News Updates visit Facebook   and Twitter 


Face Coverings Recommended when physical distancing is a challenge

Each day, more people will be returning to workplaces, going to stores and parks, and using public transit. Face coverings/masks are now mandatory in all enclosed public spaces throughout the region.

Face coverings are recommended when physical distancing is challenging or not possible. The language on masks has shifted from permissive; to a specific recommendation. Follow these important tips on how to use face coverings: https://ontario.ca/page/face-coverings-and-face-masks

Poster on how to wear a face mask correctly


Use of Masks

Health care workers and those caring for people with COVID-19 at home need to wear masks to protect themselves. Those with symptoms need to wear masks to limit the spread of the disease.

Dr. Teresa Tam, Chief Public Health Officer for Canada is recommending that “wearing a non-medical mask, even if you have no symptoms, is an additional measure that you can take to protect others around you in situations where physical distancing is difficult to maintain.”

As of July 7, 2020 Face Coverings/Masks are mandatory in all enclosed public spaces, as requied by the Leeds, Grenville and Lanark District Health Unit. Businesses and organizations are required to adopt a policy to ensure facial coverings/masks are worn inside enclosed public spaces/settings that are openly accessible to the public. Click here to read the press release and access additional FAQs about the mask mandate, including where to obtain a cloth mask in Leeds & Grenville.

Non-medical face masks are not surgical masks or N-95 respirators, which are critical supplies that must continue to be reserved for health care workers and other medical first responders. Resource from the CDC of the wearing and construction of non-medical face masks in the community.


A Framework for Reopening the Province of Ontario

cover of the Framework for Reopening our Province document

By working together and following the advice of public health experts, together we made steady progress in the fight against this deadly virus. 

Ontario's plan to begin to responsibly lift public health measures and restart the economy will be guided by the advice of the Chief Medical Officer of Health and public health officials, and will be based on the following three phase principles and guidelines:

https://files.ontario.ca/mof-framework-for-reopening-our-province-en-2020-04-27.pdf


Messages and Resources Pertaining to Health and Safety

Important Messages from the Health Unit

COVID-19 (Novel Coronavirus) is a respiratory virus with symptoms ranging from mild cold-like symptoms to severe illness with fever, cough, difficulty breathing and pneumonia. There are confirmed cases in Canada, including Ontario. The City is working closely with the lead agency Leeds, Grenville and Lanark District Health Unit and other community partners to monitor the global situation and respond accordingly.

The Health Unit has put up a new communication strengthening their social distancing directives and putting national/provincial guidelines in a local context. Please follow these important guidelines.

Assessment Centre

As of March 27, 2020, Brockville and Leeds Grenville residents have access to a community-based novel coronavirus (COVID-19) assessment centre. The assessment centre is located at the Memorial Centre, at 100 Magedoma Boulevard, Brockville.

Individuals are encouraged to complete the online COVID-19 assessment tool before attending the walk-in Brockville Assessment Centre 7 days a week to be assessed for testing. If getting to the centre is an issue, call the Health Unit and discuss your transportation needs.

While anyone with COVID-19 symptoms can go, the Leeds, Grenville and Lanark District Health Unit is strongly encouraging that the following people be assessed at the Centre:

  • Essential workers (person working directly with the public)
  • Healthcare workers or a household member of a healthcare worker
  • Pregnant individuals who are in their third trimester
  • Returning travellers to Canada
  • Close contacts of a confirmed or probable case of COVID-19 (live with, provided care for, or spent extensive time with)

Open 7 days per week. No appointment necessary.

Click here for more information and local assessment centre hours.

Forming your Social Circle

As we continue our shared fight against COVID-19, social circles are a way of safely expanding the number of people with whom we can come into close contact. Think of your social circle as the people you can hug and touch, or those who can become part of your daily and weekly routines. Once established, the people in your circle are permanent (for the foreseeable future) and you should not swap members or have anyone be part of multiple circles. Social Circles are different from social gatherings: social gatherings are up to 10 people in a group but where you must continue to maintain a 2 metre distance.

How to build your social circle:

  1. Start with your current circle: the people you live with or who regularly come into your household.
    • This may be family members, including children, or your roommates. Be sure to include anyone that would come into regular close contact with the people you live with. This may be another parent to your child(ren) that lives outside the home or a babysitter or caregiver.
    • Be sure to include anyone in their households as well, if they don't live with you. You may not see them often, but they would still be considered part of your current circle.
    • Everyone in a household MUST be part of the same social circle.
  2. If your current circle is under 10 people, you can add members to your circle, including another household, family members, or friends.
    • As you add in additional members, ask yourself whether they live with or come into regular close contact with anyone else. You may never see them, but they would still be considered part of your social circle.
    • If you live alone, you may want to start with family members or other close friends.
    • Also ask yourself what makes most sense for you and your household. That could include another household with similarly-aged children or family members that you want to spend more time with. Friends who live alone or with a few roommates can also form a social circle.
    • Individuals at higher risk, including those over 70, and individuals with compromised immune systems and/or underlying medical conditions, can participate in a social circle depending on their unique circumstances.
  3. Get agreement from everyone that they will join the circle. (That means they agree to only join one circle, and physically distance with anyone outside the circle)
    • Essential workers like frontline health care workers, first responders, retail workers and transit operators can still be part of a social circle, so long as the other members are aware of the risks and agree to them.
  4. Keep your social circle safe. Maintain physical distancing with anyone outside of your circle.
    • Continue to follow public health advice, including frequent hand washing and sneezing & coughing into a sleeve. You should continue to physically distance with anyone outside your circle by keeping 2 metres or 6 feet apart from them.
    • If anyone in your social circle is feeling sick, they should immediately self-isolate at home and not come into close contact with anyone, including other members of the circle. Visit the assessment centre and get tested for COVID-19.
  5. Be true to your social circle. No one should be part of more than one circle.

Click here for a printable version of the rules for creating your social circle.


Ontario Significantly Enhancing COVID-19 Screening Measures and Supports:

Ontario has launched a new user-friendly online portal for the public to easily access their COVID-19 lab test results. By offering faster and secure access to test results on their computer or mobile device, this portal will help ease pressures on public health units and frontline workers to provide this information so that they can better focus on containing COVID-19. https://covid-19.ontario.ca/

Enhanced and interactive self-assessment tool

Visit Ontario's website to learn more about how the province continues to protect Ontarians from COVID-19.


Your Health

The City of Brockville has established plans and processes to monitor and address the COVID-19/Coronavirus.  The City is taking proactive measures to limit the spread of the virus and to protect our residents, businesses, visitors and staff.

The City is requesting the public’s assistance in reducing the spread of the virus, as follows:

  • Please cancel public gatherings until further notice
  • Wash your hands often with soap and water, or use hand sanitizer
  • Avoid touching your eyes, nose, and mouth unless you have just washed your hands with soap
  • Cover your cough and sneeze with a tissue or into your arm, not your hands
  • If possible, stay home from work/school if sick (as always, if any concerns, seek medical attention)
  • Avoid visiting people in hospitals or long-term care centres
  • Do not share personal items that come into contact with saliva such as toothbrushes, eating utensils, drinks, water bottles, and towels
  • Maintain a 2 metre distance from anyone outside of your household
  • Wear a cloth face covering when out in public where maintaining physical distancing will be a challenge, or when riding public transit.

If you suspect you may have novel coronavirus, contact Telehealth Ontario at 1-866-797-0000.

Please DO NOT present directly to the emergency department, as most people can self-care at home and do not need medical attention. This will help protect resources and other more vulnerable patients who do need emergency care. Know the Difference : Self-monitoring, self-isolation, and isolation for COVID-19.

Your Mental Health

An abundance of coping strategies for individuals, employers, etc. 

BGH’s mental health crisis telephone line continues to be available during this time. If you have concerns about a loved one’s mental status and you think they may need immediate police or medical assistance, please call 613-345-4600 or 1-866-281-2911. The phone line is available 24/7. You can also call the LLGAMH rapid access line at 613-342-2262.

In addition to these local services, the Ontario Ministry of Health is increasing its online and virtual mental health supports during COVID-19. The government has partnered with programs such as Kids Help Phone and Bounce Back to create the new virtual support. Watch for more details coming shortly or visit www.connectontario.ca

www.ementalhealth.ca 

www.mentalhealthcommission.ca 

Lanark, Leeds and Grenville Mental Heath  Mental Health Tips

Children, youth and their families can reach out at anytime to make a referral and receive service.

We are also offering Call-In sessions! A single session option for families to check-in with a clinician regarding anxieties or other issues.

After 4:30pm, please contact the
KIDS Help Phone at 1-800-668-6868

Children's Mental Health www.cmhlg.ca


COVID-19 Resources

Leeds, Grenville and Lanark District Health Unit  - online resources have been recently updated for easier navigation

Provincial Self Assessment Website Tool

Ontario Ministry of Health 

New Ontario Dedicated COVID-19 website

Health Canada

Government of Canada

World Health Organization 


Please click here to access relevant staff in our City Departments: https://brockville.com/departments


City of Brockville
@BrockvilleON OFFICIAL Municipality #XBR https://twitter.com/BrockvilleON

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