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Customer Service: COVID-19

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Last Updated: Monday July 6, 2020  9:00 am


CUSTOMER SERVICES

Water and Tax Bills

Water and Tax bills may be paid:

  • Online through your financial institution
  • By Cheque through the mail or in the Drop Box by the front doors to City Hall
  • Water bills may be paid by credit card over the phone
  • Tax bills may not be paid by credit card
  • Monthly Pre-Authorized payments

New Water Accounts may be arranged for by phone by calling Customer Service 613-342-8772

Any water inquiries or new account setups can go to water@brockville.com  or  613-342-8772 x 4456


Taxation

Tax inquiries to taxation@brockville.com  or  613-342-8772 x 4428

2020 MPAC Assessment Update

The Ontario government has announced that the 2020 Assessment Update has been postponed. They have indicated that property assessments for the 2021 property tax year will continue to be based on the fully phased-in January 1, 2016 current values. This means your property assessment for the 2021 property tax year will be the same as the 2020 tax year, unless there have been changes to your property.

In 2016, we mailed a Property Assessment Notice to every property owner in the province – assessing more than five million properties in Ontario. Your 2016 Notice reflects the assessed value and classification of your property as of January 1, 2016 and this will be used as the basis for calculating your 2021 property taxes.

2020 Assessment Update page:  https://www.mpac.ca/HowAssessmentWorks/2020AssessmentUpdate

Property Tax Pre-Authorized Payment Deferral

The Treasurer has been authorized to suspend property tax pre-authorized payments for up to three months (April, May and June) upon request of the taxpayer, penalty free, as long as the payments are made up by the end of the year and the resident is in good standing.

To be eligible for the penalty free deferral, residents must be enrolled in a monthly pre-authorized payment plan and be in good standing, and the program is by request only. Please call the City at 613-342-8772 to request a deferral.


Water and Wastewater Billing Procedures

The City of Brockville in an effort to support the citizens of the City will be changing water and wastewater billing procedures in the following ways:

  • The billing cycle was initiated prior to the seriousness of this pandemic being known. The billing cycle process began more than two weeks ago in order for bills to be mailed on time.

  • Currently the payment terms on a water bill is 21 days at which point a one time late penalty of 5% is applied. We have waived the late penalty and extended the payment terms to 60 days until further notice.

  • For those of you able to pay your bill, payments are welcomed and will be processed. The revenue is helpful at this time but we understand the unique circumstances we all find ourselves in.

  • Online payments can be still be made. There is also a drop box at the front door of City Hall but we ask that proper safe distancing procedures and isolation requests take precedence.

  • Further relief opportunities and actions by council may be contemplated in future as the situation continues to evolve and council begins officially conducting council business again this week.

Accounts Receivable Invoices

Invoices may be paid:

  • By Cheque through the mail or in the Drop Box by the front door of City Hall
  • By Credit Card over the phone
  • Email inquiries

Parking Passes

Parking passes may be ordered/updated over the phone with a credit and vehicle license information. A new pass can be mailed.

Parking Tickets

May be paid by phone with a credit card, or a cheque through the mail or in the Drop Box at the front of City Hall at 1 King St.

Any inquiries can go to 613-342-8772  x 4467  or  jmulder@brockville.com


Dog Tags

Dog Tags can be ordered/updated online through https://brockville.docupet.com/en_CA/


Garbage Tags

Garbage tags may be purchased at Metro, Superstore, Canadian Tire, Home Hardware, Quickie convenience stores. Please note the Kensington Plaza Quickie location does not sell large item tags.

More information can be found here: https://brockville.com/solidwaste


Marriage Licenses and Commissioner of Oath Services

Marriage Licenses and Commissioner of Oath Services will be suspended.

Email address for Inquiries


Please click here to access relevant staff in our City Departments: https://brockville.com/departments



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