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Frequently Asked Questions
Frequently Asked Questions
- How much are dog tags? Where can I buy them?
- Who do I contact to complain about a dog, cat or other animal?
- I've lost my dog/cat! What do I do?
- I have found a lost animal. What do I do?
- How do I make a complaint about someone`s property?
- What is a Building Permit?
- Why are Building Permits necessary?
- When do I need a Building Permit?
- How do I apply for a Building Permit?
- How are Building Permit Applications processed?
- What can I do if I am refused a Building Permit?
- What are my obligations during construction?
- What do I need to know before demolition?
- What do I need to know about installing a swimming pool or hot tub?
- Do I need a license to run a bingo, raffle or for break open tickets?
- How do I get a marriage license?
- How do I find out what the Council decision was on a certain issue?
- What are "Closed" Council Meetings?
- How do I contact the Mayor or a Council Member?
- How do I stand for election?
- What is the Freedom of Information and Protection of Privacy Act (FIPPA)?
- How to make a request for information under the Municipal Freedom of Information Act
- How do I apply for a reduction, refund, or cancellation in taxes?
- Who do I contact about property ownership or mailing address changes?
- Questions about your assessment, or, appealing your assessment?
- When are my taxes due?
- How is the final tax bill calculated?
- What is the interest rate on past due taxes?
- When can a property be sold for non-payment of taxes?
- How often am I supposed to get a water bill?
- What are my payment options for my water bill?
- Do I need to contact the City regarding my water account if I am moving?
- Who should I contact for any inquiries regarding my water bill?
- What are the available vacant industrial/commercial buildings and land for sale or lease?
- Where do I find research data to assist me on a corporate site location?
- I have friends/family moving to Brockville.
Where do I get information on relocating to the city for them?
- Who can I contact to find out about snow and ice operations for the day?
- Which streets are plowed first for snow removal?
- Information on the Class Environment Assessment Report
- Where can I get information on spring street sweeping priority?
- Who do I contact for underground locates for water, sewer lines, street lights and traffic signals?
- Who do I contact if a street light is not working?
- Who do I contact if traffic lights and walk/don't walk signals are not working?
- Who do I contact regarding broken or missing signs or road signs?
- Who do I contact about a manhole or catch basin?
- Where can I dock my boat in Brockville and how much does it cost?
- Can I dock my boat on the islands and how much does it cost?
- Where are Brockville's Underwater Sculptures located?
- Where can I access the St. Lawrence River for shore-based diving?
- How do I purchase a Commemorative Tree?
- Where do I find an application for facility fee waivers?
- Can I camp on the islands and how much does it cost?
- Can I rent the baseball fields or the soccer fields?
- Where can I find information about the skateparks?
- Where are the parks in Brockville?
- Where is the City's splash pad located?
- Where can I find information about fully accessible playgrounds in Brockville?
- What is an Official Plan?
- What is the process to amend the Official Plan?
- What is a Zoning By-law?
- What is the process to amend the Zoning By-law?
- What is Site Plan Control?
- What is the Committee of Adjustment and their function?
- What is a Minor Variance?
- What is a Consent?
- What do I need to know to sever (divide) my property?
- Development Charges - what are they and what are the current fees?
- What are the fees for Planning Applications?
- What Community Improvement Plans are in place in the City of Brockville?
- What do I need to know before constructing an addition to my house, a garage, a carport, a shed, or installing a swimming pool?
- How do I register a home occupation?
- What do I need to know before installing a fence
- When is Household Hazardous Waste Day?
- If I want to bring my garbage & recycling somewhere, where do I go?
- Do I have to separate my paper recycling from plastics, metals, and glass?
- What happens with collection if there is a holiday?
- How much are bag tags? Where are they sold?
- Where do I go to purchase a recycling bin?
- What do I do with my leaf and yard waste?
- When are the curbside leaf collections?
- My garbage was left behind at the curb on my collection day, why?
- When are Community Treasure Days?
- What are the City Compost site hours and fees?
- How do I dispose of furniture or large items?
- What do I do with my waste for winter collection when there is a lot of snow?
- When is Christmas Tree Collection?
- What schools are located in Brockville and the surrounding area?
- Where can I find a list of hospitals and health care?
- Facts about water
- Where can I get a copy of the Sewer Use Bylaw?
- Who do I contact if my sewage has backed up?
- Who do I contact about turning off the water valve so a plumber can do work in our house?
- Why is my water pressure low or fluctuates during use?
- My shut off valve in my house is broken. Whose responsibility is it to repair?
- Is there a charge to have my water turned off?
- Who do I call about water problems/questions?
- Why should I not flush wipes down the toilet?
- Why should I not put Fat, Oil and Grease down the drain
- Who do I contact for a sewer camera inspection?
- Where can I find the WPCC Annual Report?
- Who do I contact regarding the Sewer Use By-Law?
- Why is my water dirty?
- Is it possible to have a group tour of the Wastewater or the Water Treatment Plant?