Frequently Asked Questions

Animal Control

1. How much are dog tags? Where can I buy them?
2. Who do I contact to complain about a dog, cat or other animal?
3. I've lost my dog/cat! What do I do?
4. I have found a lost animal. What do I do?

Building Services

1. How do I make a complaint about someone`s property?
2. What is a Building Permit?
3. Why are Building Permits necessary?
4. When do I need a Building Permit?
5. How do I apply for a Building Permit?
6. How are Building Permit Applications processed?
7. What can I do if I am refused a Building Permit?
8. What are my obligations during construction?
9. What do I need to know before demolition?
10. What do I need to know about installing a swimming pool or hot tub?

Clerk

1. Do I need a license to run a bingo, raffle or for break open tickets?
2. How do I get a marriage license?

Council / Councillors

1. How do I find out what the Council decision was on a certain issue?
2. What are "Closed" Council Meetings?
3. How do I contact the Mayor or a Council Member?
4. How do I stand for election?
5. What is the Freedom of Information and Protection of Privacy Act (FIPPA)?
6. How to make a request for information under the Municipal Freedom of Information Act

Customer Service & Revenue

1. How do I apply for a reduction, refund, or cancellation in taxes?
2. Who do I contact about property ownership or mailing address changes?
3. Questions about your assessment, or, appealing your assessment?
4. When are my taxes due?
5. How is the final tax bill calculated?
6. What is the interest rate on past due taxes?
7. When can a property be sold for non-payment of taxes?
8. When are City of Brockville Debentures on sale? When do I receive interest on them?
9. How often am I supposed to get a water bill?
10. What are my payment options for my water bill?
11. Do I need to contact the City regarding my water account if I am moving?
12. Who should I contact for any inquiries regarding my water bill?

Economic Development

1. What are the available vacant industrial/commercial buildings and land for sale or lease?
2. Where do I find research data to assist me on a corporate site location?
3. I have friends/family moving to Brockville.
   Where do I get information on relocating to the city for them?

Operations

1. Who can I contact to find out about snow and ice operations for the day?
2. Which streets are plowed first for snow removal?
3. Information on the Class Environment Assessment Report
4. Where can I get information on spring street sweeping priority?
5. Who do I contact for underground locates for water, sewer lines, street lights and traffic signals?
6. Who do I contact if a street light is not working?
7. Who do I contact if traffic lights and walk/don't walk signals are not working?
8. Who do I contact regarding broken or missing signs or road signs?
9. Who do I contact about a manhole or catch basin?
10. Where can I dock my boat in Brockville and how much does it cost?
11. Can I dock my boat on the islands and how much does it cost?
12. Where are Brockville's Underwater Sculptures located?
13. Where can I access the St. Lawrence River for shore-based diving?
14. How do I purchase a Commemorative Tree?

Parks & Recreation

1. Where do I find an application for facility fee waivers?
2. Can I camp on the islands and how much does it cost?
3. Can I rent the baseball fields or the soccer fields?
4. Where can I find information about the skateparks?
5. Where are the parks in Brockville?
6. Where is the City's splash pad located?
7. Where can I find information about fully accessible playgrounds in Brockville?

Planning

1. What is an Official Plan?
2. What is the process to amend the Official Plan?
3. What is a Zoning By-law?
4. What is the process to amend the Zoning By-law?
5. What is Site Plan Control?
6. What is the Committee of Adjustment and their function?
7. What is a Minor Variance?
8. What is a Consent?
9. What do I need to know to sever (divide) my property?
10. Development Charges - what are they and what are the current fees?
11. What are the fees for Planning Applications?
12. What Community Improvement Plans are in place in the City of Brockville?
13. What do I need to know before constructing an addition to my house, a garage, a carport, a shed, or installing a swimming pool?
14. How do I register a home occupation?
15. What Planning Regulations apply when constructing a new home?
16. What do I need to know before installing a fence

Solid Waste

1. When is Household Hazardous Waste Day?
2. If I want to bring my garbage & recycling somewhere, where do I go?
3. Do I have to separate my paper recycling from plastics, metals, and glass?
4. What happens with collection if there is a holiday?
5. How much are bag tags? Where are they sold?
6. Where do I go to purchase a recycling bin?
7. What do I do with my leaf and yard waste?
8. When are the curbside leaf collections?
9. My garbage was left behind at the curb on my collection day, why?
10. When are Community Treasure Days?
11. What are the City Compost site hours and fees?
12. How do I dispose of furniture or large items?
13. What do I do with my waste for winter collection when there is a lot of snow?
14. When is Christmas Tree Collection?

Visiting or Living in Brockville

1. What schools are located in Brockville and the surrounding area?
2. Where can I find a list of hospitals and health care?

Water/Wastewater

1. Facts about water
2. Where can I get a copy of the Sewer Use Bylaw?
3. Who do I contact if my sewage has backed up?
4. Who do I contact about turning off the water valve so a plumber can do work in our house?
5. Why is my water pressure low or fluctuates during use?
6. My shut off valve in my house is broken. Whose responsibility is it to repair?
7. Is there a charge to have my water turned off?
8. Who do I call about water problems/questions?
9. Why should I not flush wipes down the toilet?
10. Why should I not put Fat, Oil and Grease down the drain
11. Who do I contact for a sewer camera inspection?
12. Where can I find the WPCC Annual Report?
13. Who do I contact regarding the Sewer Use By-Law?
14. Why is my water dirty?
15. Is it possible to have a group tour of the Wastewater or the Water Treatment Plant?