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Essential Services: COVID-19

COVID-19 Brockville Header

Wednesday February 17, 2021

Essential Services for the City of Brockville:

City Facilities Re-open as Brockville is now Green-Prevent

The Province of Ontario recently announced that COVID-19 restrictions have been eased and Brockville has moved to Green in the Provincial Re-opening Framework.

Beginning Thursday February 18thth the following will be open to the public. Individual(s) will be required to wear a face covering and follow posted guidelines.

City Council meetings continue virtually. Committee Meetings on hold for the moment. Council meeting agendas and minutes are available on our meeting website:

  • City Transit will continue as scheduled, with existing COVID-19 safety precautions and protocols in place.
  • Waste and recycling collection will continue as scheduled.
  • Winter controls and sidewalk maintenance are unaffected.
  • Outdoor recreation amenities including public trails and playgrounds remain open. Any person who enters or uses an outdoor amenity must maintain a physical distance of at least two metres from other persons using the amenity (excluding members of the same household).
  • City Hall and Gord Watts Municipal Centre
    • Those wishing to meet with a member of staff may pre-book their appointments in order to facilitate their visit. Staff from the respective department will be able to meet the individual at the door and take them to a dedicated meeting space. Please consult the City’s website for staff contact information at
    • Plexiglass barriers have been appropriately installed on customer service counters. Hand sanitizer is available at entrances.
    • Individual(s) will be required to wear a face covering according to the Health Unit’s Instruction. Visitors should complete a COVID-19 self-assessment before entering. The Ontario Government provides an online self-assessment tool at No one exhibiting any symptoms of COVID-19 or who has been outside of the country in the past 14 days will be permitted to enter.
    • Should you meet with any City staff, you will be screened.

The Library will be open to the public Tuesday to Saturday, 10am – 4pm. Customers will be able to enter the Library in select areas: the Buell Room, the first-floor circulation and DVD area, and the first-floor public washrooms. In-person browsing and borrowing of select Library items.

The Brockville Museum exhibitions galleries will resume being open by-appointment for private visits for parties of up to five people. Visits must be booked in advance through the Brockville Arts Centre Box Office online or by phone. Bookings are available hourly from Tuesday to Saturday 10am to 3pm.

Staff can be reached by phone or email, Monday - Friday from 8:00 am to 4:00 pm. For all inquiries or to book an in-person appointment, please contact the Brockville Cemetery at (613) 342-3858


Those wishing to meet with a member of staff may will require an appointment and screening. Please consult the City’s website for staff contact information at

The following facilities remain closed to the public:


The City understands how important the transit services are for our community and have taken new precautions to continue.

Brockville Transit Blue, Red and Green Routes are operating from 6:45am until 6pm Monday to Friday and on Saturdays from 9am - 6pm. The Yellow Evening service route will run from 6pm to 9pm on a 1-hour loop. 

In addition, the following precautions remain in place:

  • A hand sanitizer station available to riders has been installed on every bus
  • 40-Ride Passes are to be returned into the fare box by the rider when presented.
  • The Transit Driver will issue the rider 40 paper tickets. This removes the need for physical interaction between rider and driver.
  • Maximum ridership per bus remains at 8 passengers in order to allow for the maximum distance between riders.
  • As a safety precaution, additional cleaning of busses will also take place 
  • All transit users are now required to wear a fabric face covering other than under the following circumstances: Face coverings should not be placed on or used by children under the age of two; anyone who has trouble breathing; and anyone who is unable to remove it without assistance.

Other transit related information can be found here:

The City of Brockville continues to closely monitor all of our continuing services to ensure both the safety of our ratepayers as well as our staff.

Click for more information on the City of Brockville - Workplace Safety Plan for COVID-19

The Provincial and Federal governments are doing everything they can to preserve our civil liberties. However both levels of government have made it clear that if the behavior of their citizens does not match the need to flatten the curve, they will take further measures.

Do your part to make sure this service is continued safely and only use the transit service when absolutely required. You are asked to stay home – stay in – and be safe. All non-essential outings into our community further the risk of the spread of the virus. If you do need to go out into the community go alone or with one other person if you need assistance.  

The City would also like to remind and encourage everyone to follow the recommendations of our public health agency.

  • Properly wash your hands with soap and water for at least 20 seconds or with an alcohol-based hand sanitizer.
  • Engage in proper cough or sneeze etiquette, including but not limited to covering your mouth and nose with your bent elbow or tissue when you cough or sneeze and disposing of used tissues immediately. 
  • Avoid touching eyes, nose and mouth.
  • Refrain from shaking hands with another person.
  • Practice social distancing of at least 2 metres.
  • Wear a face covering when shopping or in locations where it will be difficult to maintain a 2 metre distance from others.
  • Clean and disinfect frequently touched objects and surfaces.

If you have symptoms of a respiratory illness of any kind (e.g. fever, coughing, shortness of breath, etc.) you are asked to stay home and seek medical treatment. Call your health care provider and tell them about your symptoms. After hours, or if you do not have a health care provider, contact Telehealth Ontario at 1-866-797-0000. Do not visit your health care provider or a walk-in clinic without calling ahead to outline your symptoms and travel experience.

Please click here to access relevant staff in our City Departments: