Posted: Friday November 15, 2024
With recent news of a postal disruption, Canada Post mail may or may not be processed at any given time. We ask that you not put payments and other time-sensitive documents directed to City Staff in the mail. Please subscribe for email news and notices for updates.
Bill payments
You are still responsible for paying bills, fines, and parking tickets on time, and you can pay online or in person at select locations. Please check the Ontario Court of Justice website for information about provincial offences and tickets.
Pay online
Parking Ticket Payment
The City of Brockville brings you the convenience of paying your parking tickets online.
- Visit this secure site and follow the simple instructions. There is no need to create a login. It’s safe, easy and convenient.
- Please ensure that you wait 24 hours after the ticket was issued to use this method of payment. To use this online service, you will need your parking ticket number starting with ‘M’ and the license plate number of the vehicle that received the ticket.
- For your convenience, please follow this link to be re-directed to our online services portal where you can pay your parking ticket.
Water Payment
Water bills may be paid:
- Online through your financial institution
- By cheque through the mail or in the Drop Box by the front doors to City Hall
- Water bills may be paid by credit card over the phone
- Email inquiries: water@brockville.com
New Water Accounts may be arranged for by phone by calling Customer Service 613-342-8772 x 4001
Any water inquiries or new account setups can go to water@brockville.com or 613-342-8772 x 4001
For other online payment options, please click this link.
Pay in person
- City Hall, 1 King Street West, is open 8:00 a.m. to 4:00 p.m. Monday to Friday
- Pay using the after hours or drop-off box. Drop-off and after-hours payments can only be made by cheque. Please do not use cash. You can drop off at City Hall, 1 King Street West, through the mail box east of the front doors.
Planning, building and licensing documents
We ask that you not mail applications, requests, time-sensitive material or Notices of Appeal for Official Plan Amendments, Zone changes, Draft Plans of Subdivision, or Committee of Adjustment applications. Please contact the staff person indicated on your application or notice by email to make arrangements.
Items can be dropped off at the customer service desk at 1 King Street West between 8:00 a.m. and 4:00 p.m. Monday to Friday, or use the 24-hour drop box at the same location. Please do not place cash in this box.
If you need to give a letter or other non-bill correspondence to the City, please drop it off between 8:00 a.m. and 4:00 p.m., Monday through Friday, at the municipal customer service counter.
Still have questions? For time-sensitive inquiries, please contact us by phone at 613-342-8772.