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Essential Services: COVID-19

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Essential Services for the City of Brockville:

City Council and committee meetings continue virtually.  Meeting agendas and minutes are available on our meeting website:

Masks and passive screening requirements will be lifted in municipal buildings.

Aligned with the Province of Ontario’s lifting of most COVID-19 public health restrictions, the City of Brockville will remove the mandatory masking and passive screening requirements at all indoor municipal facilities on March 21, 2022.
Masks are still required for all drivers and passengers of all City transit.

Water and Tax Bills

Water and Tax bills may be paid:

  • Online through your financial institution
  • By Cheque through the mail or in the Drop Box by the front doors to City Hall
  • Water bills may be paid by credit card over the phone
  • Tax bills may not be paid by credit card
  • Monthly Pre-Authorized payments

New Water Accounts may be arranged for by phone by calling Customer Service 613-342-8772

Any water inquiries or new account setups can go to  or  613-342-8772 x 4456


Tax inquiries to  or  613-342-8772 x 4428

Accounts Receivable Invoices

Invoices may be paid:

  • By Cheque through the mail or in the Drop Box by the front door of City Hall
  • By Credit Card over the phone
  • Email inquiries

Parking Passes

Parking passes may be ordered/updated over the phone with a credit and vehicle license information. A new pass can be mailed.

For assistance with purchasing parking passes, please contact Customer Service at 613-342-8772 x 4001

Parking Tickets

Parking tickets may be paid by phone with a credit card, or a cheque through the mail or in the Drop Box at the front of City Hall at 1 King Street.

Any inquiries can go to 613-342-8772 x 4001 or

Dog Tags

Dog Tags can be ordered/updated online through

Garbage Tags

Garbage tags may be purchased at Metro, Superstore, Canadian Tire, Home Hardware, Quickie convenience stores. Please note the Kensington Plaza Quickie location does not sell large item tags.

More information can be found here:

Marriage Licenses and Commissioner of Oath Services

Marriage Licenses and Commissioner of Oath Services by appointment only. Call 613-342-8772 or email:

Email address for Inquiries


Masks are still required for all drivers and passengers of all City transit.

The City understands how important the transit services are for our community and have taken new precautions to continue.

Conventional Transit is unable to use the wheelchair lift at this time, and is encouraging all riders requiring use of the wheelchair lift to use Para Transit service. Please contact 613-342-7272 for more information about use of Para Transit.

In addition, the following precautions remain in place:

  • A hand sanitizer station available to riders has been installed on every bus
  • 40-Ride Passes are to be returned into the fare box by the rider when presented.
  • The Transit Driver will issue the rider 40 paper tickets. This removes the need for physical interaction between rider and driver.
  • As a safety precaution, additional cleaning of busses will also take place 
  • The mask mandate in place in the Lanark, Leeds & Grenville is enforced at all times when on Brockville Transit

Other transit related information can be found here:

Please click here to access relevant staff in our City Departments: