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Essential Services: COVID-19

COVID-19 Brockville Header

Monday January 25, 2021

Essential Services for the City of Brockville:

In response to the Provincewide Shutdown the City of Brockville will be adapting some services in order to meet the new regulations and help slow the spread of the coronavirus in our community.

Facility Status:

  • City Transit will continue as scheduled, with existing COVID-19 safety precautions and protocols in place.
  • Waste and recycling collection will continue as scheduled.
  • Winter controls and sidewalk maintenance are unaffected.
  • City Hall & Gord Watts Municipal Centre both open to the public by appointment only.
    • Those wishing to meet with a member of staff may pre-book their appointments in order to facilitate their visit. Staff from the respective department will be able to meet the individual at the door and take them to a dedicated meeting space. Please consult the City’s website for staff contact information at

    • Plexiglass barriers have been appropriately installed on customer service counters. Hand sanitizer is available at entrances.

    • Individual(s) will be required to wear a face covering according to the Health Unit’s Instruction. Visitors should complete a COVID-19 self-assessment before entering. The Ontario Government provides an online self-assessment tool at  No one exhibiting any symptoms of COVID-19 or who has been outside of the country in the past 14 days will be permitted to enter.

    • Should you meet with any City staff, you will be asked to answer Visitor Screening Questions.

  • Outdoor recreation amenities including public trails and playgrounds remain open. Any person who enters or uses an outdoor amenity must maintain a physical distance of at least two metres from other persons using the amenity (excluding members of the same household).

Closed Until Further Notice:

  • The Brockville Arts Centre 

  • The Brockville Museum will be closed to the public while the shutdown is in effect, but will continue to offer their scheduled virtual programming throughout January.

  • The Brockville Public Library will be closed to the public but will be offering curbside pickup of library materials.Their drop box for returns will remain open and all returned materials will be quarantined for the recommended period of time. Contact tracing will be implemented for all patrons picking up materials through their curbside pickup service. Please visit for details. 

  • The Memorial Centre Arena and Youth Arena are both closed until further notice. (the Assessment Centre located at the Memorial Centre is Open)

  • The washrooms at the harbour are closed until further notice.

  • Laurier Rink will also remain closed. The Laurier Toboggan Hill will be open for use at your own risk should weather conditions permit, subject to users maintaining a distance of 2 metres from each other at all times and following all other public guidelines.

City Council has resumed Committee Meetings in addition to Council Meetings. Meeting agendas and minutes are available on our meeting website:

Emergency Services

Brockville Police Services and the Brockville Fire Department will continue to respond to emergency calls. However, the following measures have been put in place for non-emergency issues:

  • We encourage everyone to use the telephone for non-emergency calls.
  • Brockville Police Station will utilize a simple screening process via the intercom.
  • Station 2 Fire Hall (Laurier Avenue) will be closed for all public visits and tours. Meetings with staff will be by appointment only. Visitors will be screened in the entrance lobby.


The City understands how important the transit services are for our community and have taken new precautions to continue.

Brockville Transit Blue, Red and Green Routes are operating from 6:45am until 6pm Monday to Friday and on Saturdays from 9am - 6pm. The Yellow Evening service route will run from 6pm to 9pm on a 1-hour loop. 

In addition, the following precautions remain in place:

  • A hand sanitizer station available to riders has been installed on every bus
  • 40-Ride Passes are to be returned into the fare box by the rider when presented.
  • The Transit Driver will issue the rider 40 paper tickets. This removes the need for physical interaction between rider and driver.
  • Maximum ridership per bus remains at 8 passengers in order to allow for the maximum distance between riders.
  • As a safety precaution, additional cleaning of busses will also take place 
  • All transit users are now required to wear a fabric face covering other than under the following circumstances: Face coverings should not be placed on or used by children under the age of two; anyone who has trouble breathing; and anyone who is unable to remove it without assistance.


Other transit related information can be found here:

Transit Detour Notice and Street Closures for Space to Shop Saturdays

News Release - COVID-19  Friday June 26 - Transit Resumes Regular Service

News Release - COVID-19 Tuesday April 14 - Extra Precautions for Transit

News Release - COVID-19 Tuesday March 31 - Transit Users

News Release - COVID-19 Friday March 27 - Transit Changes

News Release - COVID-19 Sunday March 22 - New Transit Route

The City of Brockville continues to closely monitor all of our continuing services to ensure both the safety of our ratepayers as well as our staff.

It is time for our community to recognize the seriousness of this situation and act accordingly. The Provincial and Federal governments are doing everything they can to preserve our civil liberties. However both levels of government have made it clear that if the behavior of their citizens does not match the need to flatten the curve, they will take further measures.

Do your part to make sure this service is continued safely and only use the transit service when absolutely required. You are asked to stay home – stay in – and be safe. All non-essential outings into our community further the risk of the spread of the virus. If you do need to go out into the community go alone or with one other person if you need assistance.  

Mandated business closures

On March 17, 2020 a State of Emergency was declared in the Province of Ontario, mandating the closure of certain businesses to help slow the spread of the virus. Please visit our Business Resources page for more details on closures affecting other sectors and information on how to reopen your business safely.

The City would also like to remind and encourage everyone to follow the recommendations of our public health agency.

  • Properly wash your hands with soap and water for at least 20 seconds or with an alcohol-based hand sanitizer.
  • Engage in proper cough or sneeze etiquette, including but not limited to covering your mouth and nose with your bent elbow or tissue when you cough or sneeze and disposing of used tissues immediately. 
  • Avoid touching eyes, nose and mouth.
  • Refrain from shaking hands with another person.
  • Practice social distancing of at least 2 metres.
  • Wear a face covering when shopping or in locations where it will be difficult to maintain a 2 metre distance from others.
  • Clean and disinfect frequently touched objects and surfaces.

If you have symptoms of a respiratory illness of any kind (e.g. fever, coughing, shortness of breath, etc.) you are asked to stay home and seek medical treatment. Call your health care provider and tell them about your symptoms. After hours, or if you do not have a health care provider, contact Telehealth Ontario at 1-866-797-0000. Do not visit your health care provider or a walk-in clinic without calling ahead to outline your symptoms and travel experience.

Please click here to access relevant staff in our City Departments: