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Essential Services: COVID-19

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Last Updated: Tuesday December 1, 2020  10:00 am

Essential Services for the City of Brockville:

In an effort to do our part to help flatten the curve, the City temporarily suspended non-essential services and modified some essential service delivery. These changes will be in effect until further notice and are outlined below.

The essential services are:

The City of Brockville took proactive steps to close most City facilities to the public at the start of the Provincial State of Emergency.

Facility Status:

  • City Hall & Gord Watts Municipal Centre
    Beginning Tuesday September 8th, both City Hall and Gord Watts Municipal Centre will be open to the public without requiring an appointment.
    • Only one person will be allowed in the Customer Service Office and the Planning and Building (Economic and Development Services) at a time, unless accompanied by someone in their immediate bubble. Those wishing to meet with a member of staff may continue to pre-book their appointments in order to facilitate their visit as staff from the respective department will be able to meet the individual at the door and take them to a dedicated meeting space, reducing the number of people waiting in line at the door. Please consult the City’s website for staff contact information at

    • Staff will have in place proper signage and spacing markers to guide citizens and staff. Waiting areas will be set up to assist with traffic flow. Plexiglass barriers have been appropriately installed on customer service counters. Hand sanitizer is available at entrances.

    • Individual(s) will be required to wear a face covering according to the Health Unit’s Instruction. Visitors should complete a COVID-19 self-assessment before entering.  The Ontario government provides an online self-assessment tool at  No one exhibiting any symptoms of COVID-19 or who has been outside of the country in the past 14 days will be permitted to enter.

    • Parking enforcement restarted on July 9, 2020

  • Water Treatment Centre - Closed to the Public, by appointment only.
  • Water Pollution Control Centre - Closed to the Public, by appointment only.
  • Harbour and Boat Ramps/Docking (except for seasonal slips)
  • Brockville Arts Centre - Closed
  • Brockville Memorial Centre (re-opened with new guidelines on Tuesday September 8th)
    • Brockville Youth Arena will remain closed for now
  • Outdoor Recreational Amenities and Camping:
    • Campgrounds and Islands (day use, mooring, and camping remain closed for the season)
  • City Council has resumed Committee Meetings in addition to Council Meetings. Meeting agendas and minutes are available on our meeting website

    Should you meet with any City staff, you will be asked to answer Visitor Screening Questions.

Facilities that have reopened:

  • Station 1 Fire Hall (Perth Street), Station 2 Fire Hall (Laurier Blvd.)  - open
  • Brockville Museum (by appointment only Tues-Sat 10am-4pm. Visit for details)
  • Outdoor Recreation Amenities (reopened following guidelines. Provincial gathering limits apply):
    • Parks, Trails, and green spaces. Visitors must continue to practice physical distancing.
    • St. Lawrence Park & Beach (day use only, no camping).
      • The beach is groomed but parents should note that there will not be a lifeguard on duty.
    • Spash Pad at Rotary Park open daily 11:00 am-7:30 pm
      • Use elbows to activate the features rather than hands, and practice physical distancing at all times.
    • Public Washrooms & Change Rooms in City Parks (from 11:00 am - 7:30 pm daily)
    • Play Structures
      • Physical distancing of at least 2 metres or 6 feet must be in place at all playgrounds & play structures between members of different households.
      • Recommended that you carry hand sanitizer to use after leaving each structure, and washing your hands as soon as you get home.
    • Basketball, tennis and pickleball courts
    • Off-leash dog park
    • Athletic fields for training purposes (not available for contact sports)
    • Skateboard and BMX parks
    • Shore Diving is permitted - follow posted guidelines
    • Brockville Railway Tunnel (as of August 14th). Daily 9am-9pm. Masks must be worn by all those who enter, and visitors must physically distance themselves from anyone outside of their household.
  • Brockville Public Library - Reopened  as of September 1st and will be open Tuesday to Saturday from 10:00 am - 4:00 pm. Additional precautions are in place, please visit for details. 

Emergency Services

Brockville Police Services and the Brockville Fire Department will continue to respond to emergency calls. However, the following measures have been put in place for non-emergency issues:

  • We encourage everyone to use the telephone for non-emergency calls.
  • Brockville Police Station will utilize a simple screening process via the intercom.
  • Station 2 Fire Hall (Laurier Avenue) will be closed for all public visits and tours. Meetings with staff will be by appointment only. Visitors will be screened in the entrance lobby.


The City understands how important the transit services are for our community and have taken new precautions to continue.

Effective Monday, June 29, 2020, Brockville Transit returned to the Blue, Red and Green Routes operating from 6:45am until 6pm Monday to Friday and on Saturdays from 9am - 6pm. The Yellow Evening service route will run from 6pm to 9pm on a 1-hour loop. The modified 30-minutes Yellow Route will no longer be in operation.

In addition, the following precautions remain in place:

  • A hand sanitizer station available to riders has been installed on every bus
  • 40-Ride Passes are to be returned into the fare box by the rider when presented.
  • The Transit Driver will issue the rider 40 paper tickets. This removes the need for physical interaction between rider and driver.
  • Maximum ridership per bus remains at 8 passengers in order to allow for the maximum distance between riders.
  • As a safety precaution, additional cleaning of busses will also take place 
  • All transit users are now required to wear a fabric face covering other than under the following circumstances: Face coverings should not be placed on or used by children under the age of two; anyone who has trouble breathing; and anyone who is unable to remove it without assistance.

Other transit related information can be found here:

Transit Detour Notice and Street Closures for Space to Shop Saturdays

News Release - COVID-19  Friday June 26 - Transit Resumes Regular Service

News Release - COVID-19 Tuesday April 14 - Extra Precautions for Transit

News Release - COVID-19 Tuesday March 31 - Transit Users

News Release - COVID-19 Friday March 27 - Transit Changes

News Release - COVID-19 Sunday March 22 - New Transit Route

The City of Brockville continues to closely monitor all of our continuing services to ensure both the safety of our ratepayers as well as our staff.

It is time for our community to recognize the seriousness of this situation and act accordingly. The Provincial and Federal governments are doing everything they can to preserve our civil liberties. However both levels of government have made it clear that if the behavior of their citizens does not match the need to flatten the curve, they will take further measures.

Do your part to make sure this service is continued safely and only use the transit service when absolutely required. You are asked to stay home – stay in – and be safe. All non-essential outings into our community further the risk of the spread of the virus. If you do need to go out into the community go alone or with one other person if you need assistance.  

Mandated business closures

On March 17, 2020 a State of Emergency was declared in the Province of Ontario, mandating the closure of certain businesses to help slow the spread of the virus. Please visit our Business Resources page for more details on closures affecting other sectors and information on how to reopen your business safely.

The City would also like to remind and encourage everyone to follow the recommendations of our public health agency.

  • Properly wash your hands with soap and water for at least 20 seconds or with an alcohol-based hand sanitizer.
  • Engage in proper cough or sneeze etiquette, including but not limited to covering your mouth and nose with your bent elbow or tissue when you cough or sneeze and disposing of used tissues immediately. 
  • Avoid touching eyes, nose and mouth.
  • Refrain from shaking hands with another person.
  • Practice social distancing of at least 2 metres.
  • Wear a face covering when shopping or in locations where it will be difficult to maintain a 2 metre distance from others.
  • Clean and disinfect frequently touched objects and surfaces.

If you have symptoms of a respiratory illness of any kind (e.g. fever, coughing, shortness of breath, etc.) you are asked to stay home and seek medical treatment. Call your health care provider and tell them about your symptoms. After hours, or if you do not have a health care provider, contact Telehealth Ontario at 1-866-797-0000. Do not visit your health care provider or a walk-in clinic without calling ahead to outline your symptoms and travel experience.

Please click here to access relevant staff in our City Departments: