Customer Service: COVID-19

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City Hall and Gord Watts Municipal Centre open to the Public

City Hall and Gord Watts Municipal Centre are open. Click for a complete listing of City Facilities Status.

Most City services can be accessed remotely via telephone and in-person visits should be limited to essential purposes. To set up an appointment with the relevant staff member, please consult our department list at

Water and Tax Bills

Water and Tax bills may be paid:

New Water Accounts may be arranged for by phone by calling Customer Service 613-342-8772

Any water inquiries or new account setups can go to  or  613-342-8772 x 4456


Tax inquiries to  or  613-342-8772 x 4428

2020 MPAC Assessment Update

The Ontario government has announced that the 2020 Assessment Update has been postponed. They have indicated that property assessments for the 2021 property tax year will continue to be based on the fully phased-in January 1, 2016 current values. This means your property assessment for the 2021 property tax year will be the same as the 2020 tax year, unless there have been changes to your property.

In 2016, we mailed a Property Assessment Notice to every property owner in the province – assessing more than five million properties in Ontario. Your 2016 Notice reflects the assessed value and classification of your property as of January 1, 2016 and this will be used as the basis for calculating your 2021 property taxes.

2020 Assessment Update page:

Property Tax Pre-Authorized Payment Deferral

The Treasurer has been authorized to suspend property tax pre-authorized payments for up to three months (April, May and June) upon request of the taxpayer, penalty free, as long as the payments are made up by the end of the year and the resident is in good standing.

To be eligible for the penalty free deferral, residents must be enrolled in a monthly pre-authorized payment plan and be in good standing, and the program is by request only. Please call the City at 613-342-8772 to request a deferral.

Accounts Receivable Invoices

Invoices may be paid:

Parking Passes

Parking passes may be ordered/updated over the phone with a credit and vehicle license information. A new pass can be mailed.

Parking enforcement resumed on July 9, 2020. Parking pass holders had until July 31, 2020 to renew their parking passes for City parking lots. For assistance with purchasing parking passes, please contact Joanne Mulder at 613-342-8772 x4467 or

Parking Tickets

Parking tickets may be paid by phone with a credit card, or a cheque through the mail or in the Drop Box at the front of City Hall at 1 King Street.

Any inquiries can go to 613-342-8772  x 4467  or

Dog Tags

Dog Tags can be ordered/updated online through

Garbage Tags

Garbage tags may be purchased at Metro, Superstore, Canadian Tire, Home Hardware, Quickie convenience stores. Please note the Kensington Plaza Quickie location does not sell large item tags.

More information can be found here:

Marriage Licenses and Commissioner of Oath Services

Marriage Licenses and Commissioner of Oath Services by appointment only. Call 613-342-8772 or email:

Email address for Inquiries

Please click here to access relevant staff in our City Departments: