Customer Service: COVID-19
Updated April 13, 2021
City Hall and Gord Watts Municipal Centre open to the Public
City Hall and Gord Watts Municipal Centre are open. Click for a complete listing of City Facilities Status.
Most City services can be accessed remotely via telephone and in-person visits should be limited to essential purposes. To set up an appointment with the relevant staff member, please consult our department list at https://brockville.com/departments
Water and Tax Bills
Water and Tax bills may be paid:
- Online through your financial institution
- By Cheque through the mail or in the Drop Box by the front doors to City Hall
- Water bills may be paid by credit card over the phone
- Tax bills may not be paid by credit card
- Monthly Pre-Authorized payments
New Water Accounts may be arranged for by phone by calling Customer Service 613-342-8772
Any water inquiries or new account setups can go to firstname.lastname@example.org or 613-342-8772 x 4456
Tax inquiries to email@example.com or 613-342-8772 x 4428
2020 MPAC Assessment Update
The Ontario government has announced that the 2020 Assessment Update has been postponed. They have indicated that property assessments for the 2021 property tax year will continue to be based on the fully phased-in January 1, 2016 current values. This means your property assessment for the 2021 property tax year will be the same as the 2020 tax year, unless there have been changes to your property.
In 2016, we mailed a Property Assessment Notice to every property owner in the province – assessing more than five million properties in Ontario. Your 2016 Notice reflects the assessed value and classification of your property as of January 1, 2016 and this will be used as the basis for calculating your 2021 property taxes.
2020 Assessment Update page: https://www.mpac.ca/HowAssessmentWorks/2020AssessmentUpdate
Property Tax Pre-Authorized Payment Deferral
The Treasurer has been authorized to suspend property tax pre-authorized payments for up to three months (April, May and June) upon request of the taxpayer, penalty free, as long as the payments are made up by the end of the year and the resident is in good standing.
To be eligible for the penalty free deferral, residents must be enrolled in a monthly pre-authorized payment plan and be in good standing, and the program is by request only. Please call the City at 613-342-8772 to request a deferral.
Accounts Receivable Invoices
Invoices may be paid:
- By Cheque through the mail or in the Drop Box by the front door of City Hall
- By Credit Card over the phone
- Email inquiries
Parking passes may be ordered/updated over the phone with a credit and vehicle license information. A new pass can be mailed.
Parking enforcement resumed on July 9, 2020. Parking pass holders had until July 31, 2020 to renew their parking passes for City parking lots. For assistance with purchasing parking passes, please contact Joanne Mulder at 613-342-8772 x4467 or firstname.lastname@example.org
Parking tickets may be paid by phone with a credit card, or a cheque through the mail or in the Drop Box at the front of City Hall at 1 King Street.
Any inquiries can go to 613-342-8772 x 4467 or email@example.com
Dog Tags can be ordered/updated online through https://brockville.docupet.com/en_CA/
Garbage tags may be purchased at Metro, Superstore, Canadian Tire, Home Hardware, Quickie convenience stores. Please note the Kensington Plaza Quickie location does not sell large item tags.
More information can be found here: https://brockville.com/solidwaste
Marriage Licenses and Commissioner of Oath Services
Marriage Licenses and Commissioner of Oath Services by appointment only. Call 613-342-8772 or email:
Email address for Inquiries
Please click here to access relevant staff in our City Departments: https://brockville.com/departments