Engineering & Infrastructure Services: COVID-19

Updated May 7, 2021 

Garbage & Recycling

Waste and Recycling collection will continue as normal.

Reminder to Residents for Waste Collection Best Practices Amongst COVID-19 Concerns. Please be conscious that Waste Collectors continue to work front-line jobs during this time. Here are some things to keep in mind to help safeguard staff and the community:

Waste Collection Calendar & Information Guide

More information can be found here:

Water and Wastewater Billing Procedures

The City of Brockville in an effort to support the citizens of the City will be changing water and wastewater billing procedures in the following ways:

Water Treatment Plant

Access to the City’s Water Treatment Plant will be restricted to authorized personal only.  Water Systems Division will respond to water related emergencies only (flood or broken water main).  Any general water related concerns or issues, contact Craig Drake, Supervisor of Water Systems at 613-342-8772 ext. 5512.

Water Pollution Control

IMPORTANT NOTICE: What NOT to Flush.  With all the talk about toilet paper shortages, we don’t want the alternatives flushed. DO NOT flush anything but the 3P’s - pee, poop and paper (toilet paper).

There is never a good time for a toilet to back-up in your home, or the sewer line for your apartment building, or your whole street. “But now, at a time when we are being quarantined or self-isolated at home due to COVID-19, nobody wants a situation that would force you out of your home where you are safest”, observed Robert Haller, Executive Director of the Canadian Water and Wastewater Association (CWWA).

More details from the The Canadian Water and Wastewater Association (CWWA).

Engineering & Infrastructure Services Department, Wastewater Systems Division has put the following service delivery restrictions in place:

Wastewater Systems Supervisor at 613-345-4958.

Please click here to access relevant staff in our City Departments: