Essential Services: COVID-19
Last Updated: Tuesday December 1, 2020 10:00 am
In an effort to do our part to help flatten the curve, the City temporarily suspended non-essential services and modified some essential service delivery. These changes will be in effect until further notice and are outlined below.
The City of Brockville took proactive steps to close most City facilities to the public at the start of the Provincial State of Emergency.
Only one person will be allowed in the Customer Service Office and the Planning and Building (Economic and Development Services) at a time, unless accompanied by someone in their immediate bubble. Those wishing to meet with a member of staff may continue to pre-book their appointments in order to facilitate their visit as staff from the respective department will be able to meet the individual at the door and take them to a dedicated meeting space, reducing the number of people waiting in line at the door. Please consult the City’s website for staff contact information at https://brockville.com/departments
Staff will have in place proper signage and spacing markers to guide citizens and staff. Waiting areas will be set up to assist with traffic flow. Plexiglass barriers have been appropriately installed on customer service counters. Hand sanitizer is available at entrances.
Individual(s) will be required to wear a face covering according to the Health Unit’s Instruction. Visitors should complete a COVID-19 self-assessment before entering. The Ontario government provides an online self-assessment tool at https://covid-19.ontario.ca/self-assessment/ No one exhibiting any symptoms of COVID-19 or who has been outside of the country in the past 14 days will be permitted to enter.
Parking enforcement restarted on July 9, 2020
City Council has resumed Committee Meetings in addition to Council Meetings. Meeting agendas and minutes are available on our meeting website https://bit.ly/2QKyvf9
Should you meet with any City staff, you will be asked to answer Visitor Screening Questions.
Brockville Police Services and the Brockville Fire Department will continue to respond to emergency calls. However, the following measures have been put in place for non-emergency issues:
The City understands how important the transit services are for our community and have taken new precautions to continue.
Effective Monday, June 29, 2020, Brockville Transit returned to the Blue, Red and Green Routes operating from 6:45am until 6pm Monday to Friday and on Saturdays from 9am - 6pm. The Yellow Evening service route will run from 6pm to 9pm on a 1-hour loop. The modified 30-minutes Yellow Route will no longer be in operation.
In addition, the following precautions remain in place:
Other transit related information can be found here: https://brockville.com/transit
The City of Brockville continues to closely monitor all of our continuing services to ensure both the safety of our ratepayers as well as our staff.
It is time for our community to recognize the seriousness of this situation and act accordingly. The Provincial and Federal governments are doing everything they can to preserve our civil liberties. However both levels of government have made it clear that if the behavior of their citizens does not match the need to flatten the curve, they will take further measures.
Do your part to make sure this service is continued safely and only use the transit service when absolutely required. You are asked to stay home – stay in – and be safe. All non-essential outings into our community further the risk of the spread of the virus. If you do need to go out into the community go alone or with one other person if you need assistance.
On March 17, 2020 a State of Emergency was declared in the Province of Ontario, mandating the closure of certain businesses to help slow the spread of the virus. Please visit our Business Resources page for more details on closures affecting other sectors and information on how to reopen your business safely.
The City would also like to remind and encourage everyone to follow the recommendations of our public health agency.
If you have symptoms of a respiratory illness of any kind (e.g. fever, coughing, shortness of breath, etc.) you are asked to stay home and seek medical treatment. Call your health care provider and tell them about your symptoms. After hours, or if you do not have a health care provider, contact Telehealth Ontario at 1-866-797-0000. Do not visit your health care provider or a walk-in clinic without calling ahead to outline your symptoms and travel experience.
Please click here to access relevant staff in our City Departments: https://brockville.com/departments