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Water Systems

Frequently Asked Questions

  1. Why is my water pressure low or fluctuates during use?
  2. Is there a charge to have my water turned off?
  3. Who do I call about water problems/questions?
  4. Who do I contact about turning off the water valve so a plumber can do work in our house?

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Don Richards, Supervisor, Water Systems 613.342.8772 x.5510, drichards@brockville.com

Jason Barlow, Chief Operator, Water Systems 613.342.8772 x.5512, jbarlow@brockville.com

General Inquiries/Concerns/Complaints etc. please contact: Water Systems Operations Staff: 613.342.8772 x.5511, watersystems@brockville.com

The Water Systems Division is responsible for the treatment and distribution of the City’s drinking water. The water system consists of approximately 125 kms of water piping of various sizes, 2 pumping stations, an elevated storage tank, an underground reservoir and a direct filtration water treatment plant.

The City’s Water System has a full time staff of 9 including a supervisor, chief operator, instrumentation technician/operator and six (6) water operators.

The City of Brockville’s Water Treatment Plant is located on the St. Lawrence River and serves the City of Brockville (population 22,000) and a portion of the Township of Elizabethtown-Kitley (population 350). The maximum design capacity of the plant is 36 Ml/day (million litres per day).

A 900 mm diameter raw water intake pipe equipped with zebra mussel control is located 294 m from shore at a depth of 10.5 m. Water from the intake enters the low lift pumping station where it is pumped to the main plant. Chlorine and a coagulant are added before the raw water enters the flocculation tanks where particle matter settles out. The water is then filtered by one of the two granular activated carbon filters before it is chlorinated and moved to the clear well and reservoir for storage. Prior to leaving the plant, the water is chlorinated a second time and disinfected by an ultra violet light system and pumped into the distribution system.

Treated water is pumped into the distribution system which consists of approximately 125 km of underground pipes ranging in size from 100 mm to 400 mm in diameter and made of a variety of materials including: cast iron, ductile iron, poly vinyl chloride, concrete, steel, and asbestos cement. In addition there are over 8,330 service connections and 830 fire hydrants.
The City has two water storage facilities; the 1,900 m3 elevated storage tank on Perth Street and the 7,600 m3 underground reservoir on Parkedale Avenue.
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