Service Requests and Issue Reporting
The City of Brockville has launched Citywide Portal, an online tool for reporting issues and submitting service requests related to City-owned infrastructure and municipal assets. Residents can provide details and pinpoint locations, allowing requests to be routed directly to the appropriate City staff for faster tracking, coordination, and response.
Residents are often the first to notice when something requires attention. Submitting service requests through the Citywide Portal helps the City identify maintenance needs, prioritize work, and maintain municipal infrastructure more effectively.
The Citywide Portal is intended for service requests related to City-owned infrastructure and municipal assets. Click the dropdown arrow below to view the full list of service requests available through the portal.
Select the Submit a Service Request button below to access the Citywide Portal. You may create an account or continue as a guest. Then enter required contact information to ensure requests are handled accurately and efficiently.
Service Requests Available Through the Citywide Portal
- Accessibility Issue – Physical Barrier, Building, Sidewalk, Pathway
- Basement Flooding
- Bee’s Nest in Public Area
- Commemorative Bench
- Commemorative Tree Planting
- Curb Issue
- Dead Animal
- Excessive Speed Reporting
- Garbage Dumped on City Property
- Garbage, Green Bin, or Large Item Collection Issue
- Graffiti Issue
- Grass or Weed Issue
- Leaf and Christmas Tree Collection
- Main Break or Water in the Street
- Movement of Structures, Oversized or Overweight Loads
- No Water
- Park Issue, Playstructure, Sharps/Needles, Signage, Fencing, Lighting
- Pothole
- Request a Green Bin
- Root Infiltration in Sewer Line
- Sewer Back-up, Sewer Odor
- Sidewalk Closure Application
- Sidewalk Issue
- Snow Removal – Road or Sidewalk
- Snowplow Damage
- Storm Drainage Blockage/Flooding/Damage Issue
- Street Debris
- Street Light or Traffic Light Reporting
- Street Sign Issue
- Temporary Road Closure Application
- Trail, Pathway, or Boardwalk Issue
- Tree Concern, Private or City Ownership, Limb Danger, Health, Overgrown
- Unhoused Person/Encampment
- Water Quality Concern
- Water Turn Off and Turn On
To submit a service request:
- Click the Submit a Service Request button.
- When the Citywide Portal opens, select Continue as Guest.
- Complete and submit the service request form.
You may also create an account or sign in if you would like to track your requests.
Emergency Sewer or Water Issue?
Please call:
Weekdays between 7:00 am and 3:30 pm: 613-342-8772 x8302
After Hours Emergency Line: 613-498-1261 x2504
For any issues not covered in the Service Requests section above, use the forms below.