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Our Bylaw Enforcement Officers are responsible for animal control, property standards, and bylaw enforcement.
Please note that vehicle and parking related infractions (including parking tickets) are handled separately. For Parking related inquires, please contact our Customer Service and Revenue Department by visiting our Parking page.
Bylaw Enforcement Complaints
Complaints against bylaw infractions must be submitted formally in writing and submitted to our Bylaw Enforcement Officers. Complaints must be submitted online using our bylaw enforcement complaint form submission tool or you may pick up a paper copy from City Hall. Please note that emails sent to enforcement officers are not considered complete submissions and can cause delays with registering your complaint in our review system.
The Property Standards Bylaw - 078-2015 prescribes standards for the maintenance and occupancy of property within the City of Brockville.
The bylaw also prohibits the occupancy or use of property that does not conform to the standards until repaired and maintained to conform, or for a site to be cleared of all buildings, structures, debris or refuse and left in a graded and leveled condition.
Please read the Property Standards Bylaw for more information.
The City of Brockville Noise Bylaw - 076-2021 (A Bylaw to Control Noise in the City of Brockville) recognizes that excessive sounds and inadequately controlled noise may impair public health, safety and welfare and could become a public nuisance and defines the regulations around control and enforcement of excessive noises.
In developing the Noise Bylaw, current legislation was reviewed as well as best practice in comparative municipalities and those in the surrounding area to ensure consistency. Brockville Police Services were consulted prior to developing the draft noise bylaw to ensure any proposed changes enhance the enforcement of excess noise.
The revised bylaw came into effect on December 28, 2021 and has been structured to provide greater clarity to prohibited activities and exemptions as well as it will allow for better control of noise throughout the community through increased and efficient enforcement.
Information on Animal Control
Our By-Law Enforcement officers investigate formal complaints made against animals in the City of Brockville in accordance with our Animal Control Bylaw 007-1982.
- For Non-domestic animal issues (i.e. coyotes, fox, raccoons), please contact the Ministry of Natural Resources Information Centre: 800-667-1940 or 613-258-8204
- Cruelty or Abandonment of Domestic Animals: please contact 1-833-9-ANIMAL (264625)
- Surrendering of Domestic Animals to the Humane Society: please contact 613-345-5520
Please note that emails sent directly to enforcement officers are not considered complete submissions and can cause delays with registering your complaint in our tracking system. Please use our online submission tool instead as it will collect all of the necessary information that we will require in order to investigate your complaint in an efficient and timely manner.