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- Water & Sewer Services
Water & Sewer Services
The Water Systems Division is responsible for the treatment and distribution of the City’s drinking water. The water system consists of approximately 125 kilometres of water piping of various sizes, 2 pumping stations, an elevated storage tank, an underground reservoir and a direct filtration water treatment plant.
The City of Brockville’s Water Treatment Plant is located on the St. Lawrence River and serves the City of Brockville (population 22,000) and a portion of the Township of Elizabethtown-Kitley (population 350).
If you experience low water pressure, or fluctuations during use, there are a few reasons why this problem exists:
- There could be a leak on your service line.
- Your galvanized pipes could be corroded and restricting the flow.
- Your service line may not have the capacity to meet demands during peak usage.
- Due to the elevation of your location, you may have lower pressure than other areas.
- Appurtenances in your plumbing may be causing a restriction.
- The fluctuation may be caused by a high user nearby sporadically demanding high volumes of water, such as industry or an apartment complex.
For more information, please contact the Water Systems Supervisor:
Wastewater Collection and Treatment (Wastewater Systems)
The Wastewater Systems Division is responsible for the collection and treatment of the City’s wastewater and sewage system. The system consists of approximately 113 kilometres of wastewater collection piping of various sizes, 12 pumping stations and the operation of the Wastewater Treatment Plant. In addition to maintaining the collection system and ensuring the wastewater treatment plant is operating within strict government regulations, wastewater staff are also responsible for enforcing the City’s Sewer Use Bylaw, abatement sampling and public education.
How can you help?
The public can do their part to help keep unwanted items out of the sanitary collection system to avoid costly repairs or blockages. Items like wipes, feminine hygiene products and fats, oils and grease should not be put down the toilets or drains.
Emergency Sewage Backup? Please call:
Weekdays between 7:00 am and 3:30 pm: 613-342-8772 x8302
The Customer Service and Revenue Office is responsible for all aspects of water billing from meter reading to the issuance of the bills. They install, remove, and service water meters, and they also issue water certificates.
City of Brockville Water Rates can be found on the last page of the Water Rates Bylaw document.