Transit

Tickets can be purchased at City Hall, Gord Watts Municipal Centre, and on the Para Transit Bus.

Tickets need to be purchased at City Hall In order to obtain receipts. Receipts cannot be issued on the busses nor at Gord Watts. Receipts will only be provided at the time of purchase, and not after the fact.

Please note that the Para Transit Bus is cash only and cannot make change.

Ontario Senior’s Public Tax Credit

The Ontario Seniors’ Public Transit Tax Credit is a refundable tax credit to help seniors and persons with disabilities with public transit costs.

Who Is eligible:

• Seniors aged 65 and older
• Persons with disabilities

You can claim expenses for specialized public transit services that are designed to transport people with disabilities. Specialized public transit services must generally meet the same conditions as conventional public transit services.

Important: Brockville Transit does not provide receipts for individual transit trips. Receipts are only available at the time of purchase for transit passes, ticket books, or other fare products purchased through City Hall. Riders who wish to claim eligible transit expenses for tax purposes should retain their original purchase receipt.

A support person is an individual required to assist the rider for mobility or cognitive reasons as the rider cannot ride the vehicle alone without assistance. The requirement for the support person must be identified by a medical professional on the Application Form for the rider. Riders requiring a support person will be denied service if a support person is not accompanying them on the vehicle. Support persons are not required to pay a fare.

A social companion is eligible to travel with a rider if space is available and would not result in a denial of service to a registered rider. Social companions are required to pay the appropriate fare.

Passengers are to be ready and at the door when the bus arrives. Service is provided from accessible exterior building entrance to accessible exterior building entrance. Passengers requiring assistance beyond the doorway must make their own appropriate arrangements. During the winter the sidewalks up to doorways must be shoveled and clear of snow when the bus arrives for passenger pick up.

Passengers requiring a support person will be denied service if a support person is not accompanying them on the vehicle.

Dependents are permitted to travel with a registered passenger who is a parent or a guardian of the dependent. Child car seats, strollers, and any other equipment required must be supplied by the passenger and must be able to be stored securely on the bus.

Children under 7 years of age require an escort to accompany them at all times on the bus.

Based on scheduled trips, passengers could be picked up anytime up to 30 minutes past their scheduled pickup time. If a delay of more than 30 minutes is known in advance the passenger will be notified, however this does not apply to delays in service that occur during the trip or for unscheduled return trips. Passengers could be traveling on the bus up to 30 minutes per one way trip.

Wheelchair seatbelts must be secured on the passenger. Passengers must also have the shoulder and lap belt portion of the wheelchair restraint system connected.

Passengers using scooters must transfer off of the scooter onto the bus seat.It is the responsibility of the passenger to carry their own parcels and to cooperate if the driver is assisting them. Passengers are generally limited.

Fees still apply for failure to cancel or not show up for a booked trip. Repeat offenders could be suspended from service.

Service is available to persons with disabilities that are visiting the City, provided they can provide verification that they are registered passengers with the Para Transit system in the community that they live in.

Due to the Para transit platform lift specifications if the combined weight of the passenger and wheelchair or scooter exceed 600 pounds they will not be permitted on the bus. Broda and Geri chairs are not permitted on the bus due to safety issues. The Para transit platform lift measures 33 inches by 54 inches so wheelchairs and scooters that do not fit within these dimensions will not be permitted on the bus.

Due to safety issues if the brakes on wheelchairs and walkers, or other safety features are not working properly, they will not be permitted on the bus until repairs have been completed.

For more information click this link for the Brockville Paratransit Service Policy.